Return Policy for Online Orders

What is the Return and Exchange Policy

Changed your mind? No problem!

Within 30 days from the date of purchase, with the receipt or email confirmation, you are welcome to return any unworn, unwashed, unaltered item(s) with the price ticket(s) still attached, to receive a full refund, subject to the applicable specifications below.

All Troydasvi Market items and select Brand items cannot be returned or exchanged in store. Please follow the online procedure for these purchases.

The following items are excluded and cannot be refunded or exchanged (some for hygienic reasons):

  • Gift cards and gift receipts
  • Items marked as “Final Sale”
  • Items with price ending in .97

*We reserve the right to request valid identification prior to accepting merchandise for a return in-store.

Returns by mail

Only online purchases that were received by mail are eligible to be returned by mail. Orders placed online that were picked up In Store, must be returned in a store. 

Returns by mail are free if returned within American. 

How are mail in returns credited?

Returns of merchandise purchased with a Credit Card:
You will be credited to the card used in the original transaction. Please allow 1-2 billing cycles for the return to be visible on your statement.

Returns of merchandise purchased with a Gift Card (or equivalent coupon or gift receipt):
If you paid with a Gift Card, we will email you an electronic Gift Card. If a credit card was used in combination with a Gift Card, the credit card portion will always be applied first and any remaining amount will be refunded with an electronic Gift Card.

Returns of merchandise purchased with credit card Paypal:
If you paid by PayPal, you will be credited to the card associated with your PayPal account. Please allow 1-2 billing cycles for the return to be visible on your statement.

Exchanges by mail

Exchanges by mail are not offered. Please visit one of our stores and we would be happy to help you exchange your item.

Returns In Store

Returns in store are accepted for all purchases, with exception to our final sale merchandise.* Our Fashion Associates would be happy to help you!

This includes:

  • In Store
  • In Store and shipped to home
  • Purchase Online and shipped to home
  • Purchase Online and In Store Pick Up, including curbside Pick Up

 

* Please consult our Return Policy to see what is considered final sale.

How are in Store returns credited?

Merchandise purchased in-store or online may be returned to any Troydasvi. store in American for a refund. You will be refunded in the same manner in which your original purchase was made. 

Returns of merchandise purchased in store with Cash, Credit or Debit Card, with original proof of purchase:
You may return merchandise purchased with cash, credit or debit card using your original proof of purchase receipt for an exchange, a Gift Card or a refund based on the original payment method and the actual amount paid for the merchandise.

Returns of merchandise purchased with Cash, Credit or Debit Card, without proof of purchase:
You may return merchandise purchased with cash, credit or debit card; however, the return will only take the form of an exchange or a Gift Card. The amount of the return will be based on the lowest price of the merchandise within the previous two (2) weeks from the date the return is claimed.
If such pricing information is not available because the merchandise returned is no longer in season, a Gift Card or exchange will be offered at the last selling price of the merchandise. Troydasvi. reserves the right to request valid identification prior to accepting merchandise for a return.

Returns of merchandise purchased with a Gift Card (or equivalent coupon or gift receipt):
You may return merchandise purchased in-store with a Gift Card in the form of an exchange or a Gift Card, based on the amount that was paid for the merchandise.

Returns of merchandise purchased with PayPal:
You may return merchandise purchased with PayPal using the barcode provided in your Shipping Confirmation Email in the form of an exchange or a refund issued to a gift card, or to the card associated with your PayPal account. You will be refunded based on the final price paid for the merchandise.

How to return by mail
Returning items from different orders? It's important to ship them back individually, using the corresponding return label or QR code for each respective order.

  1. Securely pack your items in their original packaging or a durable box/bag.
  2. Visit our online return portal and provide your order details to initiate your return.
  3. Select the item(s) to return and specify the return reason.
  4. Pick your preferred return method:
    • Option 1: Print Label
      Choose "Ship via American Post" to receive a printable PDF label by email. Ship your package with this label.
    • Option 2: Printer-less
      Choose "Have American Post print your prepaid shipping label" to receive a QR Return Code by email. Take it to a American Post location for label printing.
  5. Monitor your email for return tracking updates.
  6. Allow up to 10 business days for processing, with credit card statement updates in 1-2 billing cycles.
  7. You'll receive a confirmation email once your return is processed.